STORE POLICY
Customer Care
Customer Care holds utmost importance in our store. We are committed to assisting the customer in every way possible before and after the purchase as well. We believe in building trust with our customers and hence we have instated extensive media in order for you to communicate with us. Our team will try their level best to revert to you in the fastest possible manner.
Feel free to reach out to us via the Chat window on the website for any kind of queries. We also understand this may not be possible at all times, hence the fastest way could be to DM us on Instagram where we have a huge family! You could also mail us in case of any concerns and queries regarding the product or whatsoever at mdfsupplies@gmail.com
It would take 1-15 days for orders to get dispatched depending on the order. Orders from SALE are dispatched after 12-15 days. Delivery time could vary between 2-15 days pan India.
Terms & Conditions
Thank you for accessing/shopping at www.thediylane.com. This site is owned by TheDIYLane
- (hereinafter referred to as “www.thediylane.com”). By accessing, and shopping on this site, you indicate your
unconditional acceptance of these terms & conditions. We reserve this right, in our sole discretion, to
update or revise these terms & conditions. Continued use of the site following the posting of any changes
to the ‘terms & conditions, constitutes your acceptance of those changes. At “www.thediylane.com”, we try
our best to create a space where you can explore and shop for all your favorite things in a safe and
secure environment. All products and information displayed on “www.thediylane.com” constitute an
"invitation to offer". “www.thediylane.com” reserves the right to accept or reject your offer. Your order for
purchase constitutes your "offer" which shall be subject to the terms and conditions listed below.
1. Eligibility to use our site
Use of the Site is available only to persons who can legally enter into contracts under applicable laws.
Persons who are "incompetent to contract", within the meaning of the Indian Contract Act, 1872 including
un-discharged insolvents, etc. are not eligible to use the Site. “www.thediylane.com” reserves the right to
terminate your access to the Site if it discovers that you are under the age of 18 years or suffer from any
other disability, as recognized under the Indian Contract Act, 1872.
2. Membership
Although it's not essential to have an account to shop with “www.thediylane.com”, you can shop as a
guest. As a member, you agree to provide true, accurate, current, and complete information about
yourself as prompted by the site's registration form. Registration, where prohibited under any law, shall be
void. “www.thediylane.com” reserves the right to revoke or terminate your registration for any reason at any
time, without notice.
3. Electronic Communications
When you use the site or send emails or other data, information, or communication to us, you agree and
understand that you are communicating with us electronically and give your consent to receive
communications electronically from us periodically, when required.
4. Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed,
submitted, or offered to “www.thediylane.com” directly or otherwise disclosed, submitted, or offered in
connection with your use of this Site (collectively referred to as "Comments") will remain “www.thediylane.com” property. Such disclosure, submission, or offer of any Comments shall constitute an assignment to “www.thediylane.com” of all worldwide rights, titles, and interests in all copyrights and other intellectual
properties in the comments, thus, it exclusively owns all such rights, titles, and interests and shall not be
limited in any way in its use, commercial or otherwise. “www.thediylane.com” will be entitled to use,
reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any
Comments you submit for any purpose whatsoever, without restriction and without compensating you in
any way. “www.thediylane.com” is and shall be under no obligation (1) to maintain any Comments in
confidence; or (2) to pay you any compensation for any Comments; or (3) to respond to any Comments.
You agree that any comments submitted by you to the Site will not violate this policy or any right of any
third party, including copyright, trademark, privacy or other personal or proprietary rights (s), and will not
cause injury to any person or entity. You further agree that no comments submitted by you to the site will
be libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses,
political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".
“www.thediylane.com” does not regularly review posted comments, but does reserve the right (but not the
obligation) to monitor and edit or remove any comment submitted to the Site. You grant “www.thediylane.com” the right to use the name that you submit in connection with any of the posted comments. You agree
not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin
of any Comments you submit. You are and shall remain solely responsible for the content of any
comments you make and you agree to indemnify “www.thediylane.com” and its affiliates for all claims
resulting from any Comments you submit, we take no responsibility and assume no liability for any
comments submitted by you or any third party.
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5. Accuracy of Content/ Information of Products on the WebSite
While “www.thediylane.com” strives to provide accurate product and pricing information, typographical
errors may occur. In the event that a product is listed at an incorrect price or with incorrect information
due to an error in pricing or product information, “www.thediylane.com” shall have the right, at our sole
discretion, to modify the price of the products, or information of the products or to refuse or cancel any
orders placed for that product, unless the product has already been dispatched. In the event.
Privacy & Safety
We respect and are committed to protecting your privacy. Publishing, selling or renting any
personal data or information to any third party, without your consent, is against our ethics.
The privacy practices of this statement apply to our services available under the domain and subdomains
of the Site. By visiting this Site you agree to be bound by the terms and conditions of this privacy policy. If
you do not agree, please do not use or access our site.
This privacy policy does not apply to sites maintained by other companies or organizations to which we
link and we are not responsible for any personal information you submit to third parties via our website.
Please ensure that you read the privacy policy of such other companies or organizations before
submitting your details.
This privacy policy describes the information, as part of the normal operation of our services, we collect
from you and what may happen to that information. This policy is inter alia formulated and displayed, to
inform you about our information collection/retention policies and practices so that you can make an
informed decision, in relation to the sharing of your personal information with us. By accepting the
privacy policy and the user agreement or the use of the site in general, you give your consent to our use
and disclosure of your personal information in accordance with this privacy policy. This Privacy Policy is
incorporated into and subject to the terms of the User Agreement. This privacy policy is effective upon
acceptance of access by you to the site.
Privacy Guarantee
We agree that we will not sell or rent your personal information to third parties for their marketing
purposes without your explicit consent. From time to time, we may reveal general statistical information
about our Site and visitors, such as number of visitors, number and type of goods and services
purchased, etc. Only those of our employees who need access to your information in order to perform
their duties, are allowed such access. Any employee who violates our privacy and/or security policies is
subjected to disciplinary action, including possible termination and civil and/or criminal prosecution.
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Information We Collect
The Personal Information is used for two general purposes: to process your order, and to provide you
with the best possible services. Unless otherwise stated explicitly, this policy applies to personal
information as disclosed on any of the media.
In furtherance of the confidentiality with which we treat Personal Information, we have put in place
appropriate physical, electronic, and managerial procedures to safeguard and secure the information we
collect online. We use data collection devices such as "cookies" on certain pages of the Site to help and
analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies"
are small files placed on your hard drive that assist us in providing our services. We offer certain features
that are only available through the use of a "cookie". Cookies can also help us provide information that is
targeted to your interests. Most cookies are "session cookies," which means that they are automatically
deleted from your hard drive at the end of a session. You are always free to decline our cookies if your
browser permits. Additionally, you may encounter "cookies" or other similar devices on certain pages of
the Site that are placed by third parties. For example, if you view a web page created by a user, there
may be a "cookie" placed within that web page. We do not control the use of cookies by third parties.
You acknowledge that you are disclosing Personal Information voluntarily. We identify and use your IP
address to help diagnose problems with our server, and to administer our Website. Your IP address is
also used to help identify you and to gather broad demographic information.
COOKIE POLICY
www.thediylane.com operates a strict privacy policy and we are committed to being
transparent about how we use cookies on our website.
Why are cookies important?
Cookies help you make your online experience more efficient and relevant to your interests. For
instance, they are used to remember your preferences on sites you visit often, to remember your user ID
and the contents of your shopping baskets, and to help you navigate between pages efficiently.
What is a Cookie?
A cookie is a small file, or files on your computer, phone, or other device with a browser to save snippets
of text for reference by the website you are visiting. All cookies have expiration dates in them that
determine how long they stay in your browser:
Session cookies - these are temporary cookies that expire (and are automatically erased) whenever you
close your browser.
Persistent cookies - these usually have an expiration date and so stay in your browser until they expire,
or until you manually delete them. For example we use persistent cookies to better understand usage
patterns so that we can improve the site for our customers.
Cookies are grouped into the following categories:
Essential - these are cookies that are required for the regular operation of our websites.
Functional - these remember your preferences, and are intended to make your experience on our
websites better for you.
Analytics – these cookies are used for performance measurement to understand things including how
many people visit our websites, how they navigate our sites, and what content is popular. This allows us
to improve your experience with us. Additionally, you can see how Google Analytics (one of our analytics
tools) uses cookie information when you use our partners' sites by visiting
www.google.com/policies/privacy/partners, or any other URL Google may provide from time to time
Advertising - these cookies enable us and our advertising partners to serve you with relevant
advertisements that we think will interest you. You might see these advertisements on our sites on other
sites you visit. These cookies record your visit to our website and the content you interact with. They may
be placed by us, or by advertising partners with our permission.
To ensure compliance with our policies, we restrict the use of third-party cookies to trusted partners.
We also use third party information from third party sources to enable us deliver advertising. These
sources are validated by Third party, and not by us.
To delete cookies from your browser, please note the following simple steps. The following steps are
indicative for Google chrome and might vary of the different browsers that you may use. Please refer
Settings on your browser for further details.
To ensure compliance with our policies, we restrict the use of third-party cookies to trusted partners.
You may also change other setting related to Privacy and Security under the same section.
Lastly, we don't spam you ever. Period.
Wholesale Inquiries
Regarding the wholesale inquiries, we encourage people who are interested to buy our product in bulk quantities. We would love to get in touch with you to spread the word all over India and abroad! Feel free to reach out to us via the Chat window on the website. We also understand this may not be possible at all times, hence the fastest way could be to DM us on Instagram where we have a huge family! You could also mail us in case of any concerns and queries regarding the product or whatsoever at mdfsupplies@gmail.com.
While communicating with us, please be as clear as possible for our team to revert to you at the earliest. Do mention the products you are interested in, the quantity required, the terms of the deal, etc. This will help us better understand your position and respond to you in the best possible way.
Payment Methods
Prepaid Orders only. Cash on delivery is not accepted. A leading payment gateway with the highest level of security is enabled on the checkout page of our store. The customer is free to choose any payment method for placing their order. Secure Gateways are enabled to prevent any kind of cyber fraud/mishappening. Users are encouraged not to share OTPs, and PINs with others to prevent loss of finances.